Shipping policy
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and federal holidays).
Orders placed after 12:00 PM PST may be processed the following business day.
You will receive a confirmation email once your order has shipped, including tracking information.
We do not guarantee same-day shipping.
2. Shipping Methods & Delivery Estimates
We ship via major U.S. carriers, including USPS and UPS.
Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if selected at checkout)
Delivery times are estimates and are not guaranteed. Carrier delays, weather, or peak season congestion may impact delivery timelines.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
Destination
Package weight
Shipping method selected
We may offer free shipping promotions at our discretion. Promotional shipping offers apply only to qualifying orders within the continental United States.
4. Domestic Shipping Only
We currently ship within the United States only.
Due to varying international regulations regarding hemp-derived CBD products, we do not ship internationally.
We do not ship to U.S. territories where hemp-derived CBD restrictions apply.
5. Address Accuracy
Customers are responsible for providing accurate shipping information.
If a package is returned due to:
Incorrect or incomplete address
Refusal of delivery
Failure to retrieve from carrier
Reshipping fees will apply.
We are not responsible for lost packages resulting from incorrect address entry.
6. Lost or Delayed Packages
If tracking shows delivered but you did not receive your package:
Contact the carrier first to open a claim
Then notify us within 5 days of the marked delivery date
We are not responsible for theft after confirmed delivery.
If a package is lost in transit, we will work with the carrier to resolve the issue. Replacement or refund decisions are made after carrier confirmation.
7. Damaged Shipments
If your order arrives damaged:
Notify us within 7 days of delivery
Provide photos of the product and packaging
Include your order number
We will replace or refund the damaged item at our discretion.
8. Hemp-Derived CBD Compliance Notice
All products contain federally legal hemp-derived CBD (≤0.3% THC) and comply with the 2018 Farm Bill.
Products are shipped in accordance with applicable federal regulations. Customers are responsible for understanding local laws regarding hemp-derived products in their state.
9. Shipping Restrictions
We reserve the right to cancel or refuse shipments to addresses that:
Violate federal or state hemp regulations
Appear fraudulent
Are flagged by our payment processor